Refund policy

Return and Exchange Policy

  • At Blue Skies NZ Trading Ltd, we want you to be completely satisfied with your purchase. Our returns and refunds policy operates in conjunction with your statutory rights.

    1. Goods Inspection, Pickups, and Shipping Quality Control

    • Customer Pickups (Click & Collect):

      • Customers have the full right to inspect and check all goods before collecting them from our premises.

      • If a customer chooses not to inspect the items prior to collection, the goods will be deemed accepted as correct, complete, and free from visible surface defects or damage upon leaving our store.

    • Shipped Orders:

      • To ensure product quality and accurate order fulfillment, Blue Skies NZ Trading Ltd takes and retains photographic evidence of all products and packaging prior to dispatch.

      • If your delivered parcel arrives damaged, please retain all original packaging and report the damage to us immediately upon receipt.

    2. Faulty, Damaged, or Incorrect Items
    (Consumer Rights)

    Products supplied by Blue Skies NZ Trading Ltd must be safe, of acceptable quality, fit for purpose, and match their description.

    If your item arrives damaged, defective, or incorrect:

    • Immediate Contact: Please inspect your order upon delivery and contact us immediately at acehomewarenz@gmail.com with your order number, a description of the issue, and photos of the item/packaging.

    • Remedies for Minor Faults: If the fault is minor and can be fixed, we reserve the right to repair the item, provide a replacement, or issue a refund within a reasonable timeframe.

    • Remedies for Major Faults: If an item has a substantial fault or cannot be repaired within a reasonable timeframe(14days), you are legally entitled to choose between a full refund or a replacement.

    • Return Shipping Costs: If an item is confirmed to be faulty, damaged, or sent in error, we will arrange or reimburse reasonable return shipping costs.

    3. Pre-Installation Inspection & Licensed Installer Requirements

    To prevent unnecessary project delays or damage, the following conditions strictly apply to all items requiring fitting or installation (e.g., fixtures, appliances, building elements, plumbing, or electrical goods):

    • Mandatory Pre-Installation Inspection:

      • Customers and installers must inspect all goods prior to installation to confirm that the product size, color, design, and style are correct and that the item is free from visible defects or transit damage.

      • If any defect, discrepancy, or error is discovered during inspection, you must contact us immediately before installation begins.

      • Post-Installation Claims: Once a product has been installed, altered, or fitted, Blue Skies NZ Trading Ltd will not accept responsibility for any installation, uninstallation, or labor costs, nor will the item be eligible for a full refund for pre-existing visible defects or incorrect product selections.

    • Licensed Tradesperson Requirement:

      • Where applicable, products must be installed by a qualified and appropriately licensed tradesperson (e.g., registered plumber, electrician, or licensed building practitioner) in full compliance with New Zealand regulations and manufacturer guidelines.

      • Warranty Exclusion: Any product failure, defect, or damage resulting from installation by an unlicensed individual, or due to improper installation methods, will void all product warranties and guarantees. Issues caused by unauthorized installation are exempt from remedy under our warranty terms and the Consumer Guarantees Act.

    4. Change of Mind Returns & Exchanges

    New Zealand consumer law does not require retailers to offer refunds or exchanges if you simply change your mind. However, as a customer courtesy, we accept change-of-mind returns under the following strict conditions:

    • Timeframe: You must request a return within 7 calendar days of the original sale date.

    • Condition: Items must be unused, unworn, uninstalled, in their original packaging with all tags intact, and accompanied by proof of purchase.

    • Restocking Fee: Change-of-mind returns are subject to a 20% restocking fee to cover handling and re-processing.

    • Shipping Fees: Customers are responsible for all postage costs involved in returning the item. Original delivery charges are non-refundable.

    5. Exceptions & Non-Returnable Items

    For hygiene, health, safety, and custom-processing reasons, we do not accept change-of-mind returns or exchanges on:

    • Change-of-mind returns on Sale Items or Clearance Goods

    • Gift cards

    • Perishable goods (e.g., food, flowers, or plants)

    • Personal care products (e.g., cosmetics, beauty goods)

    • Customized or personalized items

    • Hazardous materials, flammable liquids, or gases

    (Note: The above exclusions apply to change-of-mind requests only. Faulty items in any category remain protected under New Zealand Consumer Law).

    6. Return Process

    Important: Please do not ship items back to us without contacting us first. Returns sent without prior authorization will not be accepted.

    1. Request Authorization: Email acehomewarenz@gmail.com with your order number, proof of purchase, photos, and the reason for your return.

    2. Pack Your Return: Once your return is accepted, carefully pack the product in its original packaging.

    3. Ship Your Package: Follow the specific return instructions and delivery address provided by our support team.

    4. Inspection & Refund:

      • All returned items are thoroughly inspected upon receipt.

      • Approved refunds will be processed back to your original payment method within 15 business days.

      • Please allow extra time for your bank or card provider to post the transaction. If more than 15 business days have passed since your return approval, contact us at acehomewarenz@gmail.com.

    7. Contact Us

    If you have questions regarding our policy or need help processing a return, please reach out to our customer support:

    • Email: acehomewarenz@gmail.com

    • Trading Entity: Blue Skies NZ Trading Ltd

    • Jurisdiction: New Zealand

  • Customers must email us for return or refund prior to shipping the goods back.
  • Items must be returned in their original packaging and in original condition.
  • All items will be thoroughly checked upon receipt.
  • All items to be return or exchange must always be kept in the original package in original condition.
  • Blue Skies NZ TRADING LTD. reserves the right to reject any refund at its own discretion.